Easytel Solutions- Index

About Us

The Next-Gen Contact Center. Stay cost-effective and compliant while scaling up customer engagement rapidly and reliably.

We are the cloud-based call management software that makes the best use of cloud technology to provide a perfect platform to manage your business communications. We have been globally recognized in the telecom infrastructure industry as the market leader. We cater to enterprises of all sizes, from small to large.

Multi Level IVR

Multi-level Interactive Voice Response is a customized automated response to greet the callers to address their queries. When a call is received from an external source, it guides them through a series of instructions via its self-help features.

Call Recording

This feature helps to record and save calls for the admin’s future reference. Stay updated with every ongoing call between the customer and team with the help of the remote admin panel.

Live Call Monitoring

Call Barging is a unique feature which allows stepping in on live calls. There are three modes in Call Barging which can be used according to the purpose. 3 modes of call barging are as follows,Listen,Whisper,Conference.

Hosted cloud contact center solutions with auto dialer is complete call management software suite with CRM integration services.

Easytel basicaly hosted cloud contact center solutions with an auto dialer can be a complete call management software suite that includes CRM integration services. These solutions are designed to provide businesses with a comprehensive platform for managing their customer interactions, including phone calls, emails, chats, and more.

Easytel contact center solution typically includes features for call monitoring and analytics. Managers can listen in on calls, provide real-time guidance to agents, and monitor performance metrics such as call duration, wait times, and customer satisfaction. Analytics tools generate reports and insights to help optimize call center operations and improve customer service.

Outbound and Inbound Call Center software.

Outbound and inbound call center software refers to the technology solutions used to manage and handle customer interactions in call centers. These software systems are designed to support both outbound calls and inbound calls.

Outbound call center software focuses on managing and automating outbound calling campaigns. Key features and functionalities of outbound call center software include-Auto Dialer,Predictive Dialing,Call Scripting,Call Monitoring and Coaching,Call Recording,Campaign Management,etc.

Inbound call center software is designed to handle incoming calls efficiently and provide excellent customer service. Key features and functionalities of inbound call center software include-Interactive Voice Response (IVR),Call Queuing and Callback,Real-time Analytics and Reporting,Call Routing and Transfer,etc.

Services

Cloud Call Center

Customer experience with minimal investment to streamline complex communication on a Cloud Call Center Solution.

IPPBX

helps to improve customer satisfaction which automatically increases productivity and sales.

Virtual Number

A cloud-based telephone number plays a vital part in the cloud telephony system

Toll-free Number

As a customer service provider, there is nothing more crucial than providing a toll-free number for your customers to call.

Voice Broadcasting

An solution that allows recorded voice interactions with the caller without any human intervention.

Call masking

Customer confidentiality is the top most priority on our to-do list.

Why choose us?

When it comes to choosing EasyTel Cloud Telephony as your provider, there are several reasons.

World Class Products

Easytel stands out in what it does, not just by the virtue of our quality but also as the products and services offer invariable credibility.

Quality Services

A classic policy is followed when it comes to our products. Easytel has been ranked the best call management solution in India. Quality of services is never compromised for. Easytel never settles for anything less than the best while providing services to the businesses.

24X7 Support

Always ready with 24 x7 support to serve your business better. We have a highly proficient support team working even beyond office hours to ensure 100% customer satisfaction.

Clients

Projects

Hours Of Support

Hard Workers

Testimonials

Royal Drive

Easytel have simplified our entire communication infrastructure. Their support is outstanding. We highly recommend Easytel to any company looking to streamline their telecommunications."

Popees

"I recommend Easytel to all my clients looking for top-notch telecommunication software. Their versatility in offering both cloud-based and on-premises solutions makes them a perfect fit for businesses of all sizes. The software's reliability and security are second to none."

Akshaya Gold & Diamonds

Easytel has been a game-changer for our non-profit organization. Their cost-effective solutions have allowed us to connect with our donors and beneficiaries more efficiently, ultimately helping us achieve our mission.

90+ Tution App

Since transitioning to remote work, I rely heavily on Easytel's telecommunication tools to stay connected with my team. Their software's ease of use and stable connection have made my work-from-home experience productive and efficient. Easytel keeps me connected seamlessly."

Sylcon Supermarket

We've seen a reduction in our communication expenses while improving the quality of our services. Easytel's software is a wise investment for any business